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Privacy and Security

Collecting Personal Information and its Use

We may collect the following information:

  • In the course of your use of Wasfat, you provide us with certain information: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site), credit/debit/charge card information, order history, feedback

In addition, Wasfat will collect information regarding the user’s account holders' past orders, most ordered meals, customer service inquiries, and service/restaurant reviews.

Erasure Of Data

In certain circumstances, you have the following data protection rights:

The right to access, update the information that we have on the user

The right to delete the information that we have on the user by sending an email to

Device Permissions for Personal Data Access


Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data as described below.


If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.


By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.


The exact procedure for controlling app permissions may be dependent on the User's device and software.


Please note that the revoking of such permissions might impact the proper functioning of this Application.


If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.


Camera permission


Used for accessing the camera or capturing images and video from the device.


Save a File on External Storage 


Permission to save files on external storage is needed by the app for operation and maintenance purposes, this Application and any third-party services may save files from this Application. This will also enable the app to read the files generated by the app.  


Record Audio


App needs microphone permission to access and record microphone audio from the User's device.




 This Application may collect, use, and share User location Data in order to provide location-based services.


Wasfat may collect the following information from users of our site: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site) (collectively, "Personally Identifiable Information" or "PII").


In addition, Wasfat may collect information regarding Wasfat account holders' past Wasfat orders, favorite chefs, customer service inquiries, service reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend").


Wasfat also uses web analytics software to track and analyze traffic on the site in connection with Wasfat advertising and promotion of Wasfat services. Wasfat may publish these statistics or share them with third parties without including PII.


Non-Personally Identifiable Information (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example your location, gender and date of birth and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our Site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.  


IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.


Using Personal Information


Wasfat uses PII to create users' Wasfat accounts, to communicate with users about Wasfat services, to offer users additional services, promotions and special offers and to charge for purchases made through Wasfat. Users may affirmatively opt-out of receiving promotional communications from Wasfat by via the opt-out link.  


Wasfat uses cookies to remember users on the site and to enhance users' experience on the site. For example, when users with Wasfat accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as Wasfat login information, choice of website language and country selection in addition to any other information we might collect in the future.Wasfat does not sell the information it collects to third parties. Wasfat shares collected PII to third-party vendors and service providers with whom Wasfat works to provide application programming interfaces ("APIs") and other functions for the site in connection with the delivery of Wasfat services. In addition, Wasfat shares users' Wasfat order content, special order instructions, first and last name, street address and telephone number with vendors where users' grocery orders are placed to the extent necessary to process those orders. Wasfat may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Wasfat terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.


Use of Email


To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the website and place orders. We communicate part of your contact information (name, surname, order delivery address and phone number) with the member restaurant from which you have placed an order. We also use this information to facilitate and improve your use of the website, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the website. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).


Payment Information


When you place an order through the website, you are required to select a method of payment. Wasfat  is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly to the restaurant through methods of payment such as cash, credit card or payment checks. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information.




Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our app will be shared with vendors when processing your order. We have an agreement with all vendors, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.


Navigation and Click stream Data


As you browse our app, we gather navigational and click stream data that shows which pages you have visited, what kind of features you have used or how long you have stayed on a particular page etc. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us; to facilitate and improve your use of the website; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the website/app or on a third party’s website and for internal purposes. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the website.


Disclosure of Personal Information


We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the website/app. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.


Notifications/Information about Services


It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail.




We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us.


Verifying, updating and amending personal information


You can update your personal information at any time by logging-in to your account and accessing "Profile", where you can update your personal information  and "Saved Address".




Users who order as guests cannot view or change their details on the website once an order has been submitted. Any changes which affect the fulfillment of an order should be communicated directly to the applicable vendors.

Privacy Policy amendment


Wasfat may change this Privacy Policy at any time by publishing the new version on the app/website.




All comments, queries and requests relating to our use of your information are welcomed.


For questions or concerns relating to our privacy policy, we can be contacted by email at or at:


Floor 3, City Tower,Sharq, Block 6, Ahmad Al Jaber St, Kuwait City


Phone: +965 9870 0034


Calls to and from Wasfat may be recorded for quality and training purposes.

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